1. Introduction
Welcome to Pulse Code. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website at pulsecode.co.uk or engaging our services, you agree to be bound by these Terms.
Pulse Code is a UK-based web development agency specialising in custom websites, web applications, automation solutions, and AI integration.
2. Services
We provide the following services:
- Custom website design and development
- Web application development
- E-commerce solutions
- Workflow automation
- AI integration and chatbot development
- Website maintenance and support
All services are subject to a separate project agreement or proposal that will outline specific deliverables, timelines, and costs.
3. Quotes and Pricing
All quotes provided are valid for 30 days from the date of issue unless otherwise stated. Prices are in British Pounds (GBP) and exclude VAT unless specified.
We offer flexible payment plans for qualifying projects. Payment terms will be outlined in your project proposal.
4. Project Process
Upon acceptance of a quote:
- A deposit (typically 30-50%) is required to commence work
- We will provide regular updates throughout the project
- You will have opportunities to review and provide feedback at key milestones
- Final payment is due upon project completion and before launch
5. Client Responsibilities
To ensure successful project delivery, you agree to:
- Provide all necessary content, images, and materials in a timely manner
- Respond to requests for feedback within reasonable timeframes
- Ensure you have the rights to use any content provided to us
- Provide accurate business and contact information
6. Intellectual Property
Upon full payment:
- You will own the custom design and content created specifically for your project
- We retain ownership of any proprietary code, frameworks, or tools we have developed
- We may use the completed project in our portfolio unless otherwise agreed
Third-party assets (stock images, plugins, fonts) are subject to their respective licenses.
7. Revisions and Changes
Our quotes include a specified number of revision rounds. Additional revisions or scope changes may incur extra charges, which will be communicated and agreed upon before proceeding.
8. Cancellation and Refunds
If you wish to cancel a project:
- Deposits are non-refundable as they cover initial planning and design work
- You will be invoiced for any work completed up to the cancellation date
- Any materials or work completed will be provided to you upon request
9. Warranties and Liability
We warrant that:
- All work will be performed with reasonable skill and care
- Delivered websites will function as specified in the project scope
We are not liable for:
- Issues caused by third-party services, hosting providers, or plugins
- Loss of data or business interruption
- Any modifications made by you or third parties after delivery
Our total liability is limited to the amount paid for the specific project in question.
10. Confidentiality
We treat all client information as confidential and will not share your business details, project specifications, or materials with third parties without your consent, except where required by law.
11. Website Use
When using our website, you agree not to:
- Use automated systems to access the website without permission
- Attempt to gain unauthorised access to our systems
- Copy, reproduce, or distribute our content without permission
- Use the website for any unlawful purpose
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We may update these Terms from time to time. Continued use of our website or services after changes constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions about these Terms, please contact us:
- Email: info@pulsecode.co.uk
- Phone: 07939 044336