1. Introduction
Pulse Code ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pulsecode.co.uk or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Personal Information
We may collect the following personal information when you contact us or use our services:
- Name
- Email address
- Phone number
- Company name
- Project requirements and messages you send us
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide customer support
- To deliver our web development services
- To send project updates and communications
- To process payments
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To fulfil our contractual obligations when you engage our services
- Legitimate Interests: To respond to enquiries and improve our services
- Consent: Where you have given explicit consent for specific processing
- Legal Obligation: To comply with applicable laws and regulations
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website (only with your consent)
- Preference Cookies: Remember your settings and preferences
You can manage your cookie preferences through the cookie consent banner that appears when you first visit our website. You can also control cookies through your browser settings.
6. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who help us deliver our services (hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Any third parties we work with are required to protect your data in accordance with applicable data protection laws.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Contact form enquiries are retained for up to 2 years. Project-related data is retained for 6 years for legal and accounting purposes.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure HTTPS connections
- Regular security assessments
- Limited access to personal data
- Secure data storage practices
10. International Transfers
Your data is primarily stored within the UK/EEA. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
12. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website. The "Last updated" date at the top indicates when this policy was last revised.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@pulsecode.co.uk
- Phone: 07939 044336
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113